How much do we charge?
Home user rates include GST while GST is added to business work.
From 1 October 2023 our hourly rate is $100 per hour.
For an onsite call we charge a minimum of $80 for up to 45 minutes. For call times longer than 45 minutes the call time will be charged at our hourly rate.
We charge a travel fee for any calls south of Paekakariki or north of Otaki of $40.00.
For remote support we charge our hourly rate with a minimum 15 minute time cost of $25.00 for a single session.
We use Splashtop remote software which simply needs you to download a simple App at: https://sos.splashtop.com/en/sos-download
While we do our best, issues do occasionally crop up once work is underway. If this happens and means extra costs for you, we’ll let you know straight away and discuss your options.
If you experience any problems relating to our work, we offer a free resolution service.
Our standard arrangement is payment within seven days of the date of invoice. We accept payment by internet banking or cash.
Interested? Just contact us – we’ll be happy to help.